All orders are shipped from China and are not shipped on Saturdays, Sundays or Chinese national holidays. Orders are shipped within 7 days of placing the order. Occasionally, depending on the availability of gemstones, orders can take longer. If this is the case with your order, we will message you.
All orders are shipped via DHL, FedEx, UPS, TNT, China Post, USPS, RoyalMail, Canada Post, etc. depending on the weight of the product. Also, all orders must be shipped to a physical address, please do not use a P.O. Box as your shipping address.
Return and Exchange Policy
All crystals are natural minerals and each is made up of beautiful and unique patterns and crystals; therefore, no two of our crystals are the same. Please note that as natural items, they may look different from those shown in the pictures, and they may contain tiny cracks and pits. Please expect to find inclusions and beautiful markings in the crystals themselves. Our designs and crystal cuts are designed to show the beauty of the crystal structure, not to look like glass. We do not accept returns or exchanges based on crystal features or change of mind. Please note that our pieces are hand cut so they will never be completely 'perfect'.
To return your item for inspection for a refund or credit, your item must be sent back to us within 7 days of receipt.
For items eligible for a refund, you will receive a refund within 7-10 days once the item has been returned, provided it is received in new and original condition.
Refunds will be returned via PayPal only. Once we have released the funds, it may take some time for each payment portal to process. Please contact your payment portal for exact timescales. We will message you once our refund has been processed.
Our exchange policy lasts for 7 days and only applies to non-crystal products. To be eligible for an exchange, your product must be returned unused and in the same condition as when you received it. It must also be in the original packaging. We will not be responsible for broken or damaged items sent back to us. All exchanges will be issued in the form of a credit note which can be redeemed in our online shop. smcrystalwholesale will not reimburse return shipping costs for exchanges based on a change of mind.
Please note that special-priced items are final products and cannot be returned or exchanged unless they are deemed to be materially defective.
We are not responsible for damage to returned items, so we recommend that you return them by registered mail. We may or may not reimburse shipping costs for returns or exchanges. This will be determined on a case-by-case basis. Please ensure that you pack your crystal carefully with a FRAGILE sticker and take out insurance with the post office if you wish to cover any damage that may occur during the postal journey.